Rachel Realty is the best, and we wouldn't consider going to anyone else after our experience with them. We were so pleased with the service and consideration we received, which is why I find the other reviews completely mystifying.
We were lucky enough to find Rachel Realty when we moved to NYC, and then we reached out to them again later on, when we were interested in some of their other offerings. Our brokers Danniel and Marie were kind, accommodating, attentive and so sweet to us during both moves. They stood out in stark contrast to some of the other brokers we met with when we first got here, all of whom ranged from pushy and manipulative to downright sleazy, which is why we went straight back to RR and to no other agency when we were thinking about upgrading.
Danniel and Marie checked in on us throughout the process to explain the next steps, what we needed to do, and help us out. They didn't force any pitches or pressuring sales tactics on us at any point, and they went out of their way to answer all our questions and address any concerns we had. They were (and still are!) genuinely interested in making sure we are happy with our place. We love our apartment, and we are so grateful to them!